Maintenance & Subscription
Service That Suits Your Organization.
Pavion offers services for every need. As part of the Pavion experience, our maintenance offering provide peace of mind and help to lower your capital expenses.
Our Maintenance offerings
Choose Your Level of Service
Support
- In-person and remote support services
- Best effort service level objective
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Materials & Portal
- In-person and remote support services
- Two business day service level objective
- Materials covered
- Portal access & ticket status
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Preventative & Priority
- In-person and remote support services
- 1-day service level objective
- Materials covered
- Portal access & ticket status
- Bi-annual preventative maintenance
- Training
- Priority service
Pavion
Subscription
Service
Need comprehensive service during the entire project lifecycle? The Pavion Subscription Service is an end-to-end solution that encompasses designing your optimum solution, delivering and implementing your technology, accelerating technology into your space, keeping your technology current, and PX Elite maintenance. All for a fixed monthly cost.
Time & Materials
For customers facing a one-off challenge, Pavion offers services on a time & materials basis.
Warranty
Pavion stands by the solutions it implements, offering our high-quality services to remediate any issues our customers encounter.
Customer Portal
Access to our new and improved customer portal, which includes:
- Current dashboards showing open cases, work orders, and outstanding invoices
- Case management details for all open cases
- In-portal service requests
- Customer current entitlements listing
- Online customer registration
- Knowledge base and FAQs
Service Essentials
While the tiers of service meet the core needs of most businesses, Pavion has additional
services to meet the specific and bespoke needs of companies and industries, including:
- Annual cyber service
- Proactive system support
- Software support agreement
- Compliance as a service
- Event-based video monitoring
- Cyber security services
- Proactive video monitoring
- Advance cyber security tools
- Quarterly business reviews
- Advanced portal services
- Enterprise IoT security platform
- Video inspections
Connect with Pavion
Pavion can span across fire, security, and integration to simplify the needs of our customers. Ready to learn how we can help?